FAQ

FAQ’s

Can I come and have a look at your hire range?

Most definitely, our little treasure cove is based in New Plymouth, Taranaki and is full to the brim of furniture and unique props. We encourage you to come and have a look at our hire collection.

Do you need to make an appointment?                                    

Yes, I’m afraid it is by appointment only and we recommend booking a time in sooner than later to avoid any disappointment Viewing times are Monday – Friday 9am – 11am and on the occasional Saturdays from 2pm-4pm 

Please note: During the busy wedding season Saturday dates are very limited.

How long is the hire period for?                                                                     

Our standard hire period is for four days. The cost is the same whether you hire for one day or four. So sorry no discounts for less hire time.

When are we allowed to pick up the hire?                                                     

You are allowed to collect your hire from the Thursday onwards and any time between 9:15am-11am or 5pm-6pm. The time will need to be confirmed prior to picking up the hire items as there might be another person collection hire items and they might have a trailer, a large van etc, so to avoid any kind of congestion and confusion, a set pick-up time needs to be confirmed. This also counts for when you are returning the items as well.

Please note: As soon as the hire items leave the premises you are then held responsible for the goods during the period of hire. The “terms and conditions” are outlined in more detail along with your booking invoice.

When is the recommend time to book in my hire items? 

If your event is between the busy months of November – April, I highly recommend booking them in sooner than later to avoid any disappointment, as some items do book out a year in advance and some items I only have one available of each 

Do you have a minimum hire spend?

Our minimum spend is $50 including GST (this does not include the non-refundable bond).

How long is the quote valid for? Do you require a deposit?                    

Quote is valid for 7 working days, during this time we will hold your hire booking but will not confirm the booking until the deposit has been received. We do require a 50% non -refundable deposit to secure your booking, with the final balance due 5 working days (one week) before your event. The dates of payment is also stated on your invoice along with the “Terms + Conditions“ when you book.

How do you accept payment?                                                                       

As I am only a small business, I’m afraid payment is by bank transfer only.

Do you require a Bond?

Yes, a $100 bond / damage deposit is required and also stated on your invoice, this will be refunded once all of the hire items have been returned and checked for damage. The bond doesn’t need to be paid until you pay the remaining 50% one week prior to the event.

Please note: That during the busy summer season refunding the bond can take up to a week or so depending on how busy we are. 

What happens if something is damaged or gone missing during the hire period?                                                                                                               

We understand accidents happen but you will still be charged for damaged or any missing hire items. All hire items are your responsibility while they are in your possession. The bond is classed as a security against any damage, breakage or loss so please ensure that the hire props are secured when not in use and protected from the weather. Any items left unattended will still remain your responsibility. If damage/loss happens and they need to be replace / fixed, if it is greater than the $100 bond, the hirer will need to pay the remaining balance to cover the replacement cost. Our detailed outline of the ‘Terms + conditions’ will be sent out with each hire booking,

Do you just deliver?                                                                                      

This is something we can occasionally offer depending on the date, so please enquire when making your booking and we can see what we can do, cost will depend on  location and what you require so this will be case by case. 

If you are picking up your hire items they must be transported, handled and cared for in a way that we see fit. If we feel that not he right amount of care has be taken, we reserve the right to cancel the booking. If that is the case we will give you the chance to arrange another suitable way to collect the hire items before we do this.

Can I pick up my hire order earlier than the four day hire period?             

This is possible, but will be based on a case by case basis so please mention when booking.

Are you able to set- up and style the hire items for me?                                           

Yes most definitely, this is one of my favourite things to do. The cost will all depend on what you are after, so please enquire with what you have in mind and it will then be based on a case by case and also date dependent.

Do I need to clean the hire items before returning them?                           

This will all depend on what you are hiring. When you pick up the hire items we will go over how to care for each hire item. Below is a rough guide line of the hire item care:

Brass | Some of the brass has been polished, but if you feel it needs that extra shine just let us know you plan to do this and what product you will be using 1st

Candle Wax | This can be a pain to remove so please leave this to us. please note you will need to let us know if you are planning on using real candles 1st.  If candle wax can not be removed you will be held accountable for damage i.e on Linen napkins, vases that are not really meant to have candles in etc

Linen napkins | Please shake off any food waste, un knot or unfold if they have been tied and return in the container provided, the laundry fee is included in the hire fee.

Please note that if excess candle wax or food stains are found you will be charged an additional fee to replace the napkin

Vases | please remove the florals, water and dry

Drink dispenser | please empty all of the left over drink and any sliced fruit, please just give them a rinse with warm water and slightly dry. Do not put in the dishwasher or remove the tap on the dispenser.

Wooden furniture | please do not leave any wooden furniture outside when it is raining, especially the vintage school benches, lounge sets and the wooden chairs.

Can I change or add more to my hire?

You are able to make changes to your order up until one week prior and you more than welcome to add more hire items, if they are still available. However, if you remove items that makes the booking cost less the 50% non- refundable deposit unfortunately we can not refunded this as we have most probably had to turn some one else away for that booking.

What is your cancellation policy?

We understand that things happen and circumstances can arise, so please advise us of all cancellations as soon as you possibly can, as the hire items are kept on hold for you and someone else might love to hire the items.
It is absolutely fine to cancel but unfortunately the 50% deposit is non-refundable.

We hope we have answered all of your questions or concerns about our hire range, if not please feel fee to contact us before making a booking. Many Thanks